If you are not entirely satisfied in the first 30 days since your purchase, we’re here to help. Please email to get started.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will also receive an email notification confirming this.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

If you plan on returning an unused bag, our return address for exchanges and refunds is:


attn: Returns

8748 Holloway DriveWest Hollywood, CA 90069

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